NEWARK, Del. (January 16, 2018) - Delmarva Power is urging
customers to be aware of a scam that has been targeting utility customers
across the United States for more than five years. Customers in Delaware and Maryland have
recently contacted the company to report they have been targeted with the
popular “green dot” scam.
The scammers, who target both
residential and business customers, call individuals claiming that they are
behind on their account and must make an immediate payment to avoid service
termination. As part of the scam, customers are asked to purchase a pre-paid
debit card, such as a Green Dot MoneyPak, for a specific amount from local pharmacies, retail chains or
convenience stores. The customer is then directed to contact a number to use
the card to make a payment to their account. Once the information is provided
to the scammer, the funds on the card are removed.
During the last five years, scammers
have become increasingly sophisticated, going to extreme measures to present
themselves as official utility representatives. Scammers have gone so far as to
replicate utility phone numbers through caller ID, with some even replicating
the messaging and prompts provided to customers through their interactive voice
customers ward off these scammers, Delmarva Power offers the following tips:
If the caller
cannot provide this information, it is likely the call is not coming from
Delmarva Power. In this case, customers
should not provide any information, and call Delmarva Power immediately at
1-800-375-7117 to report the situation.
never provide their social security number or banking or credit card
information by phone unless they have initiated the call.
customers should never provide anyone access to their home who claims to be
from Delmarva Power, or a contractor working for Delmarva Power, unless the
person has proper identification. Customers can always contact the company at
1-800-375-7117 to confirm an official visit.
encouraged to visit The Source, Delmarva Power’s online news room.
Find additional information by visiting www.delmarva.com, on Facebook at www.facebook.com/delmarvapower
and on Twitter at www.twitter.com/delmarvaconnect.
Delmarva Power’s mobile app is available at www.delmarva.com/mobileapp.